Refund Policy

Effective Date: 23-Sep-2025

This Refund Policy outlines the terms under which refunds may be issued by Shaheen Developers ("Company", "we", "our", or "us") for digital services provided through our website.

1. Nature of Services

Shaheen Developers provides custom digital services including website development, mobile application development, and software solutions. Due to the customized and intangible nature of these services, refunds are subject to the conditions outlined below.

2. Advance Payments

• Advance or deposit payments are required before work begins.
• Once project work has started, advance payments are non-refundable.

3. Eligibility for Refund

A refund may be considered only under the following circumstances:

• If the project is canceled before work has commenced.
• If we are unable to deliver the agreed services due to unforeseen internal reasons.

All approved refunds will be processed through the original payment method.

4. Non-Refundable Situations

• Change of mind after project initiation.
• Delays caused by client feedback or missing requirements.
• Completed and delivered milestones.
• Services already rendered or partially completed.

5. Chargebacks & Disputes

Clients are encouraged to contact us first to resolve any billing concerns before initiating a chargeback or dispute with their bank or payment provider.

Unauthorized or fraudulent chargebacks may result in service suspension and possible legal action.

6. Processing Time

If a refund is approved, it will be processed within 7–14 business days. Processing time may vary depending on the payment provider or banking institution.

7. Changes to This Refund Policy

We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated effective date.

8. Related Policies

Before making a payment, clients are encouraged to review our related policies to fully understand our terms of service and data handling practices.

• Privacy Policy: Read our Privacy Policy
• Terms & Conditions: Read our Terms & Conditions

9. Contact Us

If you have any questions regarding refunds, please contact us before making a payment.

• Email: support@shaheendevelopers.com
• Phone: +92 300 2375907
• Contact Form: Visit our Contact Page
• WhatsApp: Chat with us on WhatsApp

We aim to respond to all inquiries within 24–48 business hours.